Help Assistant & Ticket Status
Use the normal Help Center, contextual ? Help, or Suggest a Feature while assistant/ticket features are marked planned or disabled.
Some Help Assistant and ticket-support pages are placeholders for future support workflows. When a page says the feature is planned or disabled, it should not be treated as an active support queue.
For current help, use contextual ? Help, Search CMS, the Help Center, or the Suggest a Feature / Question option as appropriate.
Leadership can enable or expand assistant integrations later without changing the core article system.
New Pilot Guidance
If a page says a help feature is planned, you have not done anything wrong. Use the normal Help button instead.
Still need help? Use the header search for CMS pages, local Help, EVE topics, and trusted outside learning resources. If the topic is missing, contact staff so it can be added to Help coverage.